Operating Terms for Trackeno Users
Effective Date: October 26, 2026. These terms constitute the single source of truth for your access to Trackeno's gaming analytics infrastructure. By accessing our Istanbul-based servers or utilizing our SDKs, you agree to the technical and legal constraints defined below.
Service Classification
- • SaaS Platform: Real-time event processing for mobile applications.
- • Entity: Trackeno, registered in Turkey (Istanbul).
- • Liability Cap: Standard industry limits apply per Tier 1 agreements.
"Acceptance occurs via API key generation or dashboard login. No physical signature required."
User Obligations & Data Sovereignty
You are responsible for the integrity of the data you ingest into Trackeno. While we provide the pipeline, the accuracy of event_timestamp and user_id fields rests entirely with you, the Developer. We act as a data processor; you remain the data controller.
By uploading data, you warrant that you have obtained all necessary consents from end-users under applicable laws (GDPR, CCPA). Trackeno reserves the right to suspend accounts that transmit malicious payloads, violate rate limits exceeding 5,000 requests/second, or attempt reverse engineering of our proprietary aggregation algorithms.
Realism Anchor: For a solo developer on a "Startup" tier, daily ingestion caps are strictly enforced to ensure fair resource allocation across the shared cluster. Breaches result in a temporary 429 error state, requiring a manual review to lift.
Service Availability & Liability Limits
Uptime Commitment
We target 99.9% uptime, measured monthly. Scheduled maintenance windows (Sundays 04:00-06:00 UTC) are excluded.
Data Loss
In the event of a critical failure, our recovery point objective (RPO) is 15 minutes. We are not liable for consequential damages.
The "Hard" Constraint
Trackeno is not liable for delays or failures caused by third-party infrastructure providers (AWS, DigitalOcean) or issues originating from your game client's network requests. If you are migrating from a legacy provider, we recommend running a parallel tracking setup for 7 days to verify data parity before full cutover.
Turkish Code of Obligations
All disputes governed by local jurisdiction in Istanbul.
Questions for the Account Holder
Before accepting these terms, ensure your team can answer the following:
Termination
Either party may terminate this agreement with 30 days' written notice. Trackeno may terminate immediately for material breach (e.g., violating data privacy standards or non-payment).
Legal Entity & Notices
Trackeno
Istiklal Caddesi No: 123, Beyoğlu
Istanbul, Turkey
Tel: +90 212 555 7890
Email: info@trackeno.pro
Hours: Mon-Fri 09:00-18:00 (TR Time)